Jul 30, 2012 |
Last week a good friend had bilateral knee replacements and chose to 'buy up' for her recovery by selecting the hospital's "Concierge Unit." Many hospitals now offer such a unit, requiring patients to pay out of pocket per night in addition...
Jun 26, 2012 |
I was on the receiving end of healthcare this week. Being a patient, and a nurse, is a little like being a "secret shopper." I don't usually admit that I'm a nurse when checking in, filling out the voluminous forms, or being interviewed...
May 20, 2012 |
Who around us hasn't had the experience where you thought, "Wow, I don't know why that just happened, but I'll chalk it up to serendipity." OK, maybe exactly those thoughts, but close enough. There are alot of other synonyms for...
Feb 21, 2012 |
The other day I was giving a presentation to a new client and his account management team. Following my presentation describing our services, our success with clients and how new referrals would work as we begin our new partnership, I was surprised when the...
Dec 28, 2011 |
This week, I was driving on the PA Turnpike en route to Hershey Medical Center where I was planning to visit a patient and her family. During my trip, I checked in by phone (hands free, bluetooth!) with another client whose dad was recently diagnosed with...
