In their own words: What our patients say about the support they received from Guardian Nurses
We are fortunate to receive many, many statements of gratitude from the patients and families we help to get what they need from the healthcare system. Here are a few testimonials:
A surgical error nicked Aja King’s vocal cords. Guardian Nurses became her voice, then helped her get her own voice back. Aja had access to Guardian Nurses Healthcare Advocates as a benefit of her membership in AFSCME District Council 47.
Tami McMoran’s intestine was punctured during an appendectomy. Guardian Nurses advocated for her and supported her husband during a three-month, life-or-death ordeal. Tami had access to Guardian Nurses Healthcare Advocates as a benefit of her employment at Firstrust Bank.
I cannot begin to express my gratitude to you and your staff. Rebecca, Heidi, and Karen have done everything in their power to make my treatment as easy and as stress free as possible. Even though I’m a nurse, I always felt like the patient and in great care. The physician recommendations were amazing. I am very grateful for Guardian Nurses and will be encouraging others to utilize this benefit. Thank you so much for letting me focus on my well-being instead of scheduling, planning, researching providers, etc. I could not have done it without all of you.
Without Colleen’s constant help, support and advocating for my wife during her hospitalization with COVID19, I doubt I would have made it through. She called me several times each day—-EVERY DAY! I would tell her the medical jargon that the doctors and nurses were telling me and she would interpret so that I could understand what was going on.
I could probably write a book on all the ways she helped us through this ordeal. The services she provided were invaluable.
I believe there are two critical components people need to get through the healthcare system: 1) good health insurance and 2) Guardian Nurses. I am grateful I had both!
The Mobile Care Coordinator was very supportive of my needs. She was knowledgeable, comforting, compassionate, and very sincere. She was able to get my husband, Bob, into see a ‘top doctor’ and then accompanied us to his first appointment. I was not on my “A” game, but the MCC sure was. She asked all the right questions and brought certain things to my attention. She continued to follow up with us through his treatment.
About 5 years ago, they found a tumor in my husband’s upper arm. We were told it was benign, but that he would need surgery. It came back 2 years ago and again, he had surgery. Eventually, the pain returned. He refused to go back to the doctors assuming he would have the same outcome as previous times.
Luckily, we heard about Guardian Nurses and realized that we could have support while trying to navigate the puzzle of getting a second opinion, transferring medical records, and figuring out which doctors were covered under our insurance. We had no idea just how much Lauren would do for us. I know that she is the only reason my husband was willing to see another doctor.
Lauren scheduled every appointment, scheduled every test, accompanied him to appointments, and made sure he was comfortable with options and decisions.
Because of his diagnosis, he underwent a pretty intensive surgery where they removed the section of the bone that contained the tumor and replaced it with a combination of his fibula, a cadaver, and a rod. The surgery was followed with spending a week in the hospital. While he was in the hospital Lauren called us daily to check-in. She was also in contact with his doctors and nurses.
The day we got home from the hospital, Lauren called to schedule a time that she could do a home visit. She came over first thing the next morning and sat with me as went over all medications, made a schedule, and she sorted a week’s worth of medication into a pill organizer that she brought with her!
We are so grateful to have such a great nurse that is helping us through this whole process with us. We truly believe that she saved my husband’s life. He never would have gone through this process without her being there every step of the way.
On a Saturday afternoon I received the devastating news that I had been diagnosed with an uncommon and aggressive form of breast cancer. Thanks to Guardian Nurses, by Monday evening I had an appointment with one of the top breast surgeons in the country and understood enough about what I was facing to put things in a realistic perspective. One of the most frightening things in facing a diagnosis like this is not knowing what to expect. My Guardian Nurse not only facilitated the process of obtaining treatment, she also educated me about the disease and the process of treating it. By providing this combination of compassionate support and education, she helped me to face my situation and rationally make the best decisions at each point during my care. Knowing she had my back throughout helped me to maintain a positive attitude and focus on “coming out smiling on the other side.” A million thank yous!