A Tale of Two Case Managers

With thanks to Charles Dickens and his 1859 novel, “It was the best of times, it was the worst of times.”  Surely, his words could be applied to our country’s healthcare system.  But never was it so apparent (this week) that patients need...

Remember Back Rubs and Showers?

Many years ago, I worked night shift in a critical care unit. After giving patients their medications, completing my nursing assessment, and answering any questions, it was routine to ask "Would you like a back rub before you go to sleep?" If the patient...

Healthcare Advocates: Who? How? Why?

With the country focused on healthcare reform,  you may be hearing more about healthcare advocates or patient advocates. Though healthcare advocacy has been quietly gaining momentum around the country for years (with nurses leading the charge!) it’s only...

Discharge Instructions: Why You Should Pay Attention

Did you know that more than a third of patients leaving the hospital ignore their discharge instructions and don’t seek the follow up care they need? Ok, maybe ignore is too strong a word. Maybe the instructions were very rushed. Maybe the patient didn’t...