“Our nurses don’t give medical information.” March 19th 2013

Recently, it seems like we've had a flurry of facilities whose staff has been unwilling, for one reason or another, to speak with our nurse advocates over the phone.  Last week, I was asked to intervene in a case where...

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Vacation? Don’t Leave Home Without Reading This! July 14th 2012

There is so much energy, money, and planning that goes into a vacation, especially if it's a family vacation, that it's worth taking some time to think about the 'what ifs.'  No doubt we all want our...

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Sexy Billboards? September 12th 2013

I was driving on the turnpike this past weekend as I headed to a union meeting for a labor client.  High up above the road looms a billboard which read, "The Power to Heal."  A few miles down the same...

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Do You Have a “Hospital Fantasy?” October 21st 2011

Do you have a hospital fantasy?  No, not the one involving Dr. McDreamy from Grey’s Anatomy.  The one where you want to be admitted to the hospital for a little rest and relaxation. 

I read a piece on the Huffington Post...

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Who’s Got Time to Wait in an ER? May 25th 2014

There are many and diverse reasons that adult patients seek emergent, life-saving services in an emergency room.  And there are symptoms that could be safely managed both by a primary care provider and 'physician extenders' at an urgent care...

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